If it’s not in stock I can Order it for you.
Ok you’ve searched through the site and found the item you’ve been looking for, but it’s not in stock. In fact lots of the stuff isn’t in stock. So what’s going on???
Well hopefully this page will explain.
Miniature-Heroes is a small company. I don’t have a bricks and mortar shop, it’s a wholly online enterprise. This means storage room is at a premium and I physically can’t hold stock of every single item. With 6000+ products listed in the shop I’m sure you can see what I mean.
So most of the items are available on a pre-order basis. You order and pay as you would normally, and I get the items in, then dispatch them to you.
As most of my items come from foreign manufacturers this can have its advantages. For example you save on customs duty and shipping charges.
By ordering through me you only pay the price on the sales invoice, nothing extra, as long as you are in the UK. Overseas customers including those in the EU will be subject to the import duties and VAT of their respective countries.
I try to order from Reaper twice a month. The next order date is posted up on the homepage of the site. It usually takes 3 weeks to get an order across from the US, and through UK Customs. This can increase at busy times like Christmas.
How long does it take for out of stock items to come in ?
Reaper, Ral Partha Legacy and Darksword are around 3-4 weeks, depending on how quickly HM customs clear the packages.
Westfalia come direct from Canada. Current lead time is 5-7 weeks.
If in doubt just contact me HERE and I’ll do my best to sort out the query.