Ordering Back Ordered Items

If it’s not in stock I can Order it for you.

Ok you’ve searched through the site and found the item you’ve been looking for, but it’s not in stock. In fact lots of the stuff isn’t in stock. So what’s going on???

Well hopefully this page will explain.

Miniature-Heroes is a small company. I don’t have a bricks and mortar shop, it’s a wholly online enterprise. This means storage room is at a premium and I physically can’t hold stock of every single item. With 6000+ products listed in the shop I’m sure you can see what I mean.

So most of the items are available on a pre-order basis. You order and pay as you would normally, and I get the items in, then dispatch them to you.

As most of my items come from foreign manufacturers this can have its advantages. For example, if you order directly from Reaper miniatures in the US from the UK or EU, you will get excellent service because they are very good at what they do. Unfortunately you will also get a customs charge if your order is over £15.50.

So a £30.00 order with Reaper coming into the UK would be subject to 4.7% customs charge, 20% value added tax ( VAT ), and then £8.00 for Parcelforce to deliver it to you. So your purchase price of £30.00 increases to £45.69, another £15.69 to pay on your order.

By ordering through me you only pay the price on the sales invoice, nothing extra. I have to pay the same taxes and import duties, but as I get a trade discount from the manufacturer I can offset the costs to a degree.

I try to order from Reaper twice a month. The next order date is posted up on the homepage of the site.  It usually takes 3 weeks to get an order across from the US, and through UK Customs. This can increase at busy times like Christmas.

How long does it take for out of stock items to come in ?

Reaper and Darksword are around 3-4 weeks, depending on how quickly HM customs clear the packages.

If in doubt just contact me HERE and I’ll do my best to sort out the query.



My next Reaper order will be on the 17th May 2021 at 10.00am. Register your account and start earning reward points straight away. Free Uk delivery on orders over £ 80. Free Europe delivery on orders over £ 100. Proud to have been trading online since 2008 ! Dismiss